Reflective Log: Monday 5th November 2012

Not sure what form this document should take, considered starting it with ‘Dear Diary’ but thought better of it and have decided to write in somewhat note form and we’ll just see what happens. I’m two days in! Had my first day at work here on Thursday – it was pretty hectic. Was introduced to many, many people and fear that I won’t remember most of them in a week’s time (or less!), but at least they all know who I am now, which will make life a lot easier for everyone. Sarah gave me a brief tour of the building, which seems somewhat matrix-like in comparison to the straightforward layout I’m familiar with at Warwick, but then I think I got lost at Warwick when I was new too (ironically, they were refurbishing two of the floors…). She also outlined what’s been going on regarding the library’s opening hours – it all seems a bit of a mess, and I’m inclined to agree that the 16-hour controlled opening seems a better idea than the 24-hour ‘bear pit,’ at least when it’s not exam season.

Seems a pretty hectic time to be joining the library, as the refurbishment isn’t yet finished and there are books all over the place – some of the staff didn’t seem entirely sure of the location of some of the classmarks, so the students don’t stand a chance! A lot of the books are currently on a ‘fetch’ service, as they’ve been moved onto a floor that isn’t ready yet, which is a bit of a pain but for the greater good. The first floor should be open sometime this week, so all of the books will be accessible to students and life will become easier for a lot of people.

As well as fetching books, I was also introduced to one of the information points, where I shadowed two of the subject librarians. They introduced me to some of the databases, and I’ve already started learning some of the common questions from students and potential answers to them. Mat talked me through quite a lot, and it didn’t all sink in as my head was all over the place on Day 1, but I’m sure I’ll get the hang of things soon.

The other main thing that I’ve done so far is get to know customer services. Again, lots of names and faces, but everyone seems lovely and really willing to help. I shadowed the welcome desk for a while on Friday afternoon, and, again, started to learn some of the more common questions from students and procedures to deal with these. A lot more to learn and I’m really excited about this.

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