Reflective Log: Friday 5th April 2013

Running a little behind!

W/C 18/03/13 – There were various meetings and activities that I was supposed to attend, but they were cancelled due to weather conditions and staff illness (this was a shame – I was looking forward to the international group meeting as I’d missed the last one due to being ill myself. Also I was supposed to be helping with a school group visit, but they couldn’t attend due to the snow).

I had time in the week to finish up some tasks I’d had ongoing for a while – this involved looking up several hundred journal titles on the library catalogue to see what we had and where, and had taken me several weeks to complete. I rather foolishly also did part of it wrong, so this took a while to correct after I thought I’d finished it. Oops!

Another task I was given was to monitor how long students have to wait in queues both to use printers and to be seen at the counter, as students are promised they won’t have to wait longer than 5 minutes. The first hour slot that I did this was slightly horrendous as I tried to get the hang of timing multiple people in the queue with only one stopwatch – I’m sure I made the task far more stressful than it actually was! By the second time I was on this duty, I had managed to find an app for my phone that meant I could have several timers ongoing at the same time, and this made life far easier! It turned out that no one really had to wait for printers, but I know that this isn’t the case in other times of the day or around deadlines. Queues at the counter varied from no wait at all to almost the full 5 minutes. It’ll be interesting to see if we time this more often to get a better and more realistic idea of times.

I also attended the Customer Services team meeting that week, as I hadn’t been to one yet and wanted to fit it in before my time with CS was up. It was very different to ASG meetings – a lot more informal and less intimidating, and I actually felt able to chip in. The discussion was focused on the reorganisation of the back office, because there are several things that don’t make sense or could be better organised to improve use of the space.

The week was also fairly out of the ordinary in that the police came along on two separate occasions – the first time was because we had called them to deal with a student who had been hanging around the entrance all day who was clearly very disturbed, the second time they were very urgently looking for a man who is a student here. Whoever told me that working in a library was a quiet career choice got it wrong!

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